Effective Date: September 26, 2026
Last Updated: September 26, 2026
This Warranty Policy applies to eligible products purchased from Spirk Wheels LLC.
1. MANUFACTURER WARRANTIES
Products sold by Spirk Wheels may include warranty coverage provided by the applicable manufacturer.
Manufacturer warranty terms, coverage, duration, exclusions, and claim procedures may vary by product and manufacturer.
Manufacturer warranty documentation should be reviewed for product-specific coverage.
2. SPIRK WHEELS 1-YEAR LIMITED WARRANTY
Spirk Wheels provides a 1-year limited warranty on eligible products unless different written warranty terms are expressly provided for a particular product.
The Spirk Wheels warranty period begins from the recorded delivery date.
3. WARRANTY COVERAGE
The Spirk Wheels limited warranty is intended to cover qualifying defects in materials or workmanship arising during normal and intended use.
Depending on the verified problem, warranty service may include:
- Repair.
- Replacement part.
- Product replacement.
- Another appropriate warranty remedy.
4. WARRANTY EXCLUSIONS
The Spirk Wheels limited warranty does not generally cover:
- Normal wear and tear.
- Normal battery-capacity degradation.
- Tyres, brake pads, grips, and other ordinary wear components.
- Cosmetic scratches or marks that do not affect operation.
- Accident or collision damage.
- Misuse or abuse.
- Neglect.
- Improper storage.
- Improper maintenance.
- Unauthorized modifications.
- Speed modifications or controller reprogramming.
- Use of incompatible batteries, chargers, or components.
- Damage caused by exceeding product weight or load limits.
- Improper charging.
- Water or moisture damage beyond the product’s rated protection.
- Damage caused by use contrary to manufacturer instructions.
- Damage caused after delivery by the customer or another third party.
5. BATTERIES
Lithium batteries naturally lose capacity over time and through normal charge cycles.
Normal capacity reduction is not considered a manufacturing defect.
A qualifying battery failure caused by a covered defect may be eligible for warranty service.
6. WARRANTY CLAIMS
To request warranty service, contact:
Email: support@spirkwheels.store
Phone: +1 320-766-1354
Please provide:
- Order or invoice number.
- Product information.
- Serial number where available.
- Description of the problem.
- Photographs where relevant.
- Video where relevant.
- Other reasonable diagnostic information requested by Spirk Wheels.
Do not return a product before receiving warranty instructions.
7. MANUFACTURER CLAIMS
Where a manufacturer warranty applies, Spirk Wheels may assist customers with the applicable manufacturer claim process.
The manufacturer’s warranty requirements may apply to claims covered by the manufacturer.
8. PROOF OF PURCHASE
Proof of purchase may be required before warranty service can be provided.
Customers should retain their invoice, order confirmation, and other purchase documentation.
9. WARRANTY SHIPPING
Transportation arrangements for a verified warranty claim will depend on the nature of the defect, product, and applicable warranty.
Spirk Wheels will provide instructions before any product is returned.
10. STATUTORY RIGHTS
This Warranty Policy does not limit consumer rights that cannot legally be excluded.
11. CONTACT
Spirk Wheels LLC
1500 N Grant St #7137
Denver, CO 80203
United States
Email: support@spirkwheels.store
Phone: +1 320-766-1354
Website: https://spirkwheels.store