Effective Date: September 26, 2026
Last Updated: September 26, 2026
This Return & Refund Policy applies to eligible purchases from Spirk Wheels LLC.
1. RETURN WINDOW
Eligible products may be returned within 30 days after delivery.
The return period begins on the date the product is recorded as delivered.
2. RETURN CONDITION
For a standard return, the product must be returned in its original condition.
This generally means the product must be:
- Unused.
- Unmodified.
- Free from customer-caused damage.
- Complete with original parts.
- Complete with included accessories.
- Complete with manuals, chargers, keys, or other included components where applicable.
- Returned with original packaging where reasonably available.
Products that have been materially used, modified, damaged, or altered after delivery may not qualify for a standard return.
3. SPECIAL AND CUSTOM ORDERS
Special-order, custom, or specially configured products may be returned when they otherwise satisfy this Return & Refund Policy.
4. HOW TO REQUEST A RETURN
Before returning a product, contact:
Email: support@spirkwheels.store
Phone: +1 320-766-1354
Please provide:
- Your order or invoice number.
- Your name.
- The product you wish to return.
- The reason for the return.
- Photographs where reasonably requested.
Do not send a product back until Spirk Wheels provides return instructions.
5. RETURN SHIPPING
For ordinary returns, including change-of-mind returns, the customer is responsible for return shipping or freight costs.
For a verified damaged, defective, or incorrect product, Spirk Wheels will cover reasonable return shipping or freight costs.
6. RESTOCKING FEE
Approved standard returns are subject to a 10% restocking fee.
The fee is calculated from the purchase price of the returned product.
Where applicable law prohibits or limits a restocking fee, applicable law will control.
7. REFUND PROCESSING
Once an eligible returned product has been received and inspected, approved refunds are normally processed within 14 days.
The time required for the funds to appear after we issue a refund may depend on the customer’s bank or payment provider.
8. REFUND METHOD
Approved refunds will normally be issued through an appropriate payment method corresponding to the original transaction.
For Zelle, Chime, or bank/wire-transfer transactions, refunds may be issued by an appropriate bank or electronic transfer after the customer’s information has been verified.
9. ORIGINAL SHIPPING COSTS
Original shipping, freight, expedited delivery, redelivery, or other transportation charges are non-refundable unless otherwise required by applicable law or the return results from a verified Spirk Wheels error.
Standard eligible shipping is currently offered free of charge.
10. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should report products that arrive damaged, defective, incomplete, or incorrect within 30 days after delivery.
Please provide reasonable documentation where requested, which may include:
- Photographs.
- Video.
- Packaging photographs.
- Serial numbers.
- Delivery documents.
For a verified qualifying problem, Spirk Wheels may provide an appropriate remedy such as:
- Repair.
- Replacement.
- Refund.
- Warranty service.
Spirk Wheels will cover reasonable return transportation for verified damaged, defective, or incorrect products.
11. EXCHANGES
Spirk Wheels does not currently offer direct product exchanges.
If you wish to purchase a different product, you may return an eligible product under this policy and place a new order.
12. ORDER CANCELLATIONS
Orders may be cancelled before shipment.
Contact Spirk Wheels as soon as possible if you need to cancel an order.
Once the product has been dispatched, the standard return process applies.
13. WARRANTY CLAIMS
A product fault that qualifies for warranty coverage may be handled under our Warranty Policy rather than as a standard return.
14. FRAUD AND RETURN ABUSE
Spirk Wheels may refuse a return or refund where reasonably permitted by law if there is evidence of:
- Fraud.
- Product substitution.
- Deliberate damage.
- False claims.
- Abuse of the return process.
15. STATUTORY RIGHTS
Nothing in this policy limits consumer rights that cannot legally be excluded.
16. CONTACT
Spirk Wheels LLC
1500 N Grant St #7137
Denver, CO 80203
United States
Email: support@spirkwheels.store
Phone: +1 320-766-1354
Website: https://spirkwheels.store